Greetings Riders,

If you are having issues launching the game, please provide the following information so we may investigate.
- What did you see when you tried to launch the game?
- Could you provide a video/screenshot of your issue via YouTube? (This will help us investigate your issue.)

Provide a dxdiag to Customer Support here Support

To run a DxDiag report follow the steps below:
- In Windows, select Start and enter dxdiag into the search box on the taskbar. Select dxdiag from the results.
- Click on, "Run".
- In the pop-up window enter DxDiag and hit ok.
- The DirectX Diagnostic Tool pop-up window should appear.
- Click on, "Save all information".
- Save As" window should be present.
- Click on, "Save" (The file should be saved to your desktop as DxDiag.txt)
- Exit the DirectX Diagnostic Tool.

The following steps apply for windows 7 and 10:
- In Windows, select Start and enter dxdiag into the search box on the taskbar. Select dxdiag from the results.

In the tool, select Save All Information for an easily shared format.