Issues Regarding Character Creation, Error Code: 386, and E-Mail Verification

[Wariel]

Regarding the issue after a successful transfer of your Nexon Account to your VALOFE ID

Ensure your character is listed in the Account Status: https://combatarms-r.valofe.eu/transfer/status
If your character is not listed, do not log onto Combat Arms and wait for your character to appear in the Account Status page.
But if your character is there and you log onto Combat Arms and are met with having to create a new character.
Important! Please do not create a new character and log out.
If you did create a new character, please wait for an official announcement by VALOFE.

Also important!
Do not delete your VALOFE Account after you've transferred and linked your Nexon Account to your VALOFE ID.

Update Dec 21: Anyone who is still having the character creation issue while having your transfer status page says that you've successfully transferred, Please send a private message to the Moderators with your VALOFE ID. Thank you!

Click here to view the Announcement

Update Mar 16: The transfer process has officially closed on March 9th. Users who are still experiencing this issue please see the update on Dec 21st.

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Regarding issues with [Error Code: 386]

VALOFE is well aware of this and has made an official announcement: https://combatarms-r.valofe.eu/news/archives/28

Update Jan 02: Anyone who is still experiencing Error 386, please send a private message to the Moderators with your VALOFE ID and your Country. Additionally please provide a screenshot of your Nexon and VALOFE confirmation/status page. Thank you!

Update Mar 16: The transfer process has officially closed on March 9th. Users who are still experiencing this issue please see the update on Jan 02nd.

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Regarding Issues with E-Mail Verification.

Users receiving no e-mail verification or an error "Failed to send verification email"
Please always remember to check all folders of your e-mail account including the SPAM folder.
It is highly recommended that if you are using Hotmail/Outlook to change your e-mail registered to your VALOFE Account to GMail.

Click here to view the Announcement
Click here to view the Current Solution
Official Discussion: https://combatarms-r.valofe.eu/forums?post=1108

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VALOFE and Moderators are well aware of this issue and have received multiple messages and reports about this on Discord and Facebook.
If you are experiencing one of these issues, please message a Moderator so that we can work on getting your issue resolved.
I ask that for your patience so that we can get our work done.

Thank you.

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Useful Migration Guides

VALOFE Account Migration Guide:
https://combatarms-r.valofe.eu/news/archives/27

Poof1g's Youtube Video Guide:
https://www.youtube.com/watch?v=VDS9hUCpf30

Dysphie's Migration Flow Chart Guide:
https://i.imgur.com/t2nOFO2.png

[Dennisjeben]

I did the same, it doesn't say "Your account is already transferd" but if i check in my fathers friendlist my name is normal. So that means its transferd. But if i try to login i have to begin again, how to fix it? Or do i have to wait for Valofe? I won't lose my LTC 5 Account.. Wariel

[Brotkrumen]

Wariel answered your question already in the first post:

Regarding the issue after a successful transfer of your Nexon Account to your VALOFE ID.

If your character is listed in the Account Status: https://combatarms-r.valofe.eu/transfer/status
But when you log onto Combat Arms and are met with having to create a new character.
Please do not create a new character and log out.
And Please fill out this data form here: https://goo.gl/forms/LzumHEFw8FW3iCY33

[FixTheUnicorns]

Yes but what if i do that? How do they know which account etc? "And Please fill out this data form here: https://goo.gl/forms/LzumHEFw8FW3iCY33"
But okay

[Brotkrumen]

I guess this you need to ask the guys from Valofe. You can try to do that on Facebook where they also shared this or on Valofes discord.
You find the entry on the right bottom when you scroll down this page.
My guess is:
If you successfully tranfered your Account, both accounts are linked to each other. So Valofe can research your account data which you already transfered to them. They should be linked to your Valofe ID.

[liquidsin1974]

BUMP, bump....People get your shhit together and get your accounts fixed. TY GMs for all you are doing.

[MrHaze]

Well, my main account transfer went smooth and that's most important thing for me.. but my alt is stuck somewhere in the pipe looks like. Nexon says its already transfered, but valofe dont agree I guess. Not much I can do about it, but I've sent CS ticket, so let's see

[TurretMeister]

If you?

Yes?
No?

[liquidsin74]

If you?

Yes?
No?

What are you trying to say child? speak!

[TurretMeister]

What are you trying to say child? speak!

I am groot!

[Wariel]

Those having issue with character creation despite having already successfully transferring your Nexon Account to your VALOFE ID,
Please try logging back into Combat Arms now (November 27th) after re-confirming your character is on the Status Account page.
If you still have the same issue, then please wait for further official announcement by VALOFE.


I am unsure if [Error Code: 386] has been fixed, but those affected by this can try logging onto Combat Arms to see.


Regarding issues with e-mail verification.
It has been suggested by VALOFE that users try using GMail instead.
And an official discussion has been made for this issue.


This thread has been updated.
More information has been added.
Check out the new links as well!

Thank you for reading!

[liquidsin1974]

Wow Valofe TY for fixing the accounts. I can log in without it asking me to create new character. I hope everyone else is fixed too.

[oyehoye]

Cant login error code 386.
Country; India

[Wariel]

It's time for you to fill out this data form here: https://goo.gl/forms/xbzJiiOJ9xLwuuTH3
Please do fill this out if you have not done so already.

[Wariel]

Please do know that VALOFE is currently filtering the IPs of countries that are affected by this.
VALOFE is quite busy with many things and are working on getting them done. So this may take some time.
I can only ask for your patience, until I have more updates or until VALOFE releases an Official Announcement.
Thank you for your understanding.

[Wariel]

Update:

Regarding the Character Creation Issue where players who transferred their Characters from Nexon are met with having to creating a new character in-game.

The maintenance on November 24th and 29th should have fixed the existing issue. VALOFE is now requesting everyone who are still experiencing this issue to fill out their new google form regarding this issue so that they can monitor the situation. Those who are still affected by this, please fill out this google form here: https://goo.gl/forms/4AaOes0h1Uc1uFds1

Please wait for further announcements by VALOFE regarding this issue.

Thank you.

[Foofoo14]

Greetings everyone!


Regarding the issue after a successful transfer of your Nexon Account to your VALOFE ID.

Ensure your character is listed in the Account Status: https://combatarms-r.valofe.eu/transfer/status
If your character is not listed, do not log onto Combat Arms and wait for your character to appear in the Account Status page.
But if your character is there and you log onto Combat Arms and are met with having to create a new character.
Important! Please do not create a new character and log out.
If you did create a new character, please wait for an official announcement by VALOFE.

Update: The 11/24 and 11/29 Maintenance should have fixed the existing issue.
A new google form has been made for those still experiencing this issue: https://goo.gl/forms/4AaOes0h1Uc1uFds1
VALOFE is requesting everyone that are still experiencing this issue to fill out the form so that they can monitor the situation.

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Regarding issues with [Error Code: 386]

VALOFE is well aware of this and has made an official announcement: https://combatarms-r.valofe.eu/news/archives/28
If you are unable to log onto Combat Arms are are receiving this Error Code,
Please fill out this data form here: https://goo.gl/forms/xbzJiiOJ9xLwuuTH3
This thread will be updated when more information about this Error Code is released.

Update: At the current time, VALOFE is still filtering the IPs from users/countries that are affected by this.
VALOFE is busy with other issues as well so it'll take some time. So I ask for your patience please.

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Regarding Issues with E-Mail Verification.

Users receiving no e-mail verification or an error "Failed to send verification email"
Please always remember to check all folders of your e-mail account including the SPAM folder.
If still no verification e-mail ever found, please fill out this data form here: https://goo.gl/forms/PbrQxuPZP8hpUk933

Click here to see the Announcement
Click here for the Current Solution

Check out the official discussion thread in the News section of the forums.


You can find your IP Address by simply Google Searching: "What is my IP Address"

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VALOFE and Moderators are well aware of this issue and have received multiple messenges and reports about this on Discord and Facebook.
If you have any of these issues it will be a great help to VALOFE to fill out the forms.
So that they can work on getting the issues resolved.
I ask that for your patience to that they can get their work done.

Thank you.

All google forms are created by VALOFE: vCryonize

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Useful Migration Guides

VALOFE Account Migration Guide:
https://combatarms-r.valofe.eu/news/archives/27

Poof1g's Youtube Video Guide:
https://www.youtube.com/watch?v=VDS9hUCpf30

Dysphie's Migration Flow Chart Guide:
https://i.imgur.com/t2nOFO2.png

I like this. How long did it take for you to make it?

[Wariel]

About 10 minutes after gathering information, then scrapping it because of new updates right when I was going to post it.
Been updating it now and then whenever I get new information.

[2DayUQuit]

I changed my email from yahoo to gmail and it worked.