Character Migration Issues

[Tarik04]

i migrated my account and it said suceed soo i open the game and i found create new player page i log off.
A loot of people have the same problem as me i need ur help team

[Wariel]

Hello Tarik04

First, please make sure that your migrated character is listed in the Account Status page: https://combatarms-r.valofe.eu/transfer/status

If there is no character listed, you have have to re-do the migration process again until the character appears.

If still no character, please fill out this form here: https://goo.gl/forms/4AaOes0h1Uc1uFds1

And wait for an official announcement by VALOFE about this issue.

[Tarik04]

my character is already listed in the account status page they said : Character to be transferred
if i wanna re-do the migration process they tell me : this account is already transferred
the form i already filled 4 days ago and nothing Change .
Please Help !!

[Wariel]

Your character is already listed in the Account Status page, there is no need to re-do the migration process.

I do thank you for filling out the form, now we have to wait until the issue is resolved.
Other players may be experiencing the same or similar issue as you are.
So all I ask now is for your patience until this has been fixed.

[Tarik04]

finally thank u so much i'll wait

[ohad9551]

Yeah. Exactly the same.. I guess I would fill out the form as well :/

[lRogue]

Yeah. Exactly the same.. I guess I would fill out the form as well :/

Yup, it gives us information on why/how it is occurring and then the player will be contacted and helped, asap!

[Tarik04]

lRogue Wariel They said that the create new player problem is fixed but mine its still not working !
Please Help !!

[Wariel]

Unfortunately we're receiving reports of users with the existing issue still.
For now please wait for further updates from VALOFE / Moderators regarding this issue and possible solutions.
We apologize for any inconvenience this may have caused you.

[Tarik04]

there's another Update ? because i think the update is already done yesterday !!

[Wariel]

The one from yesterday, https://combatarms-r.valofe.eu/news/archives/46
It seems that not all users were able to resolve their existing issue with this.
So for those affected by the Character Creation Issue still, please wait for new updates from VALOFE / Moderators.

[Tarik04]

ok i'll wait Thanks for your time Mr Wariel

[Wariel]

No problem and sorry about the long waiting
We'll get back to you as soon as possible on new updates and possible solutions!

[ZJO2l84u2esc]

Hi Valofe team,
I left you a number of support requests via the "Contact Us" on your main site and facebook (which I'm not impressed with your CS). My account wasn't letting me access any of the combat arms related support/ticket abilities. It was actually the same thing that was stopping my account migration from working! It's chrome. This site only has partial functionality with it. Good ol' IE worked. I'm good now. You can ignore any tickets from usernames starting with "ZJO..." for this timeframe. Thanks but I don't know if I should be thanking you or the clean hand-off with Nexon. Future support will decide!

[Dt0wnAce]

What's the latest on this? This is getting ridiculous. Almost as though was are being herded along like fools. As a player since 2009, I find it puzzling that this issue can't be resolved. Almost like you don't know what you are doing and are just stringing us along. If you don't have a solution just tell us. Or if it is not being worked, just tell us. Extremely frustrated here. It's been 3 weeks of nothing. I would like to play with my 8 year old account.

[Tarik04]

Yaaaaay <3 <3
I got My account back
thanks to you Mr Wariel

[reker5]

who did you have to pay for them to help you out,congrats on getting acc.back wish they would help more out.been waiting 3 weeks myself with no reply.

[Wariel]

reker5

Are you still having the character creation issue while having your transfer status page says that you've successfully transferred?
Please reply back to me or the other Moderators with your VALOFE ID.
Thank you!

Everyone else who still has this issue, please PM a Moderator with your VALOFE ID.