VALOFE please solve the issue related to my main account.

[Georgiaa]

Hello my items didn't transfer to my main account. even the GP didn't. i've sent several tickets to VALOFE's Customer Support around 2 weeks ago its still pending i've got no responses at all. I assume VALOFE's Support doesn't works properly. i've paid real money for these items. I can't imagine myself without them. it took me a while to collect specific items. for now they are gone. i'd appreciate if you guys could help.

[Wariel]

Do you know what items you are missing?
Did you create a new character by accident?

[Georgiaa]

Hi Wariel well two weeks ago when VALOFE service firstly came I tried to log into my account few times been getting errors all the time then it suggested to make an account. so yeah i've created a new character by accident. didn't knew that it would cause this. its VALOFE's fault tho.



missing items :

Mine in the box ( Permanent )

Christmas Mine in the box ( Permanent )

M16A1 Mine ( Permanent )

M69HE Frag-NL ( Permanent )

M69HE Frag ( Permanent )

Snowman Bomb ( Permanent )

2015 New Year's Bomb ( Permanent )

Gridiron Grenade ( Permanent )

Watermelon Grenade ( Permanent )

Hauser's RPG-7 ( Permanent )

Recorn Vest ( Permanent )

Canada Recorn Vest ( Permanent )

Modular Backpack ( Permanent )

NEMEXI's Tactical Mask ( Permanent )

( Spec Ops Mei's Camo Cap ( Permanent )

Cyclops Bandana ( Permanent )

Phoenix G363 Valkyrie ( Permanent )

P90TR-SE ( Permanent )

UMP45 ( Permanent )

AK-103 Gold Plated ( Permanent )

UMP45-SE ( Permanent )

L115A3 Ghillie ( Permanent )

Squirt Gun ( Permanent )

Alien Gun (Permanent )

USP Tactical SE ( Permanent )

G18 Cobra ( Permanent )

Halloween Sickle ( Permanent )

Bunny Ears ( Permanent )

CIC1 Exclusive Backpack "Cosmetic" ( Permanent )

CIC2 Exclusive Backpack "Cosmetic" ( Permanent )

CIC3 Exclusive Backpack "Cosmetic" ( Permanent )

inbox missing items :

Claymore ( 30 days )

Caltrops ( 60 days )

M93 Hornet ( 21 days )

Summer Elle ( 1 day )



P.S i've probably forgot to list some items. Unfortunately i can't remember every detail.

[Wariel]

Yeah unfortunately creating a new character will override your migration data.
Which is why you are missing a lot of items, rank, GP, etc. . .

For now please fill out this form here: https://goo.gl/forms/4AaOes0h1Uc1uFds1

And check in the General Discussion, sticky thread: "Update: Issue Regarding Character Creation & [Error Code: 386] & E-Mail Verification"
for some more information and updates.

[Georgiaa]

so i've clicked on it. it asked to input VALOFE's ID & MAIL associated with VALOFE account. also i've input the items missing once again. it gonna help? when do i get my items back? can you response with a clear answer please. i've been waiting 2 weeks. to be honest im tired of it. P.S you didn't even ask for my Character name.





P.S I can't find this thread : "Update: Issue Regarding Character Creation & [Error Code: 386] & E-Mail Verification" can you link the thread here? thank you.

[Brotkrumen]

Go to Battleground > General discussion and watch the sticky post. There is only one sticky, easy to find.

[Georgiaa]

help.......

[SoulhunterIT]

I guess Valofe is very busy at the moment, be patient

[lRogue]

Georgiaa - A video of your inventory might help determine validity.

[Georgiaa]

help......... im tired of waiting for reply for weeks........ useless VALOFE's Customer support.....

[SoulhunterIT]

P.S Everybody's login displays on the forums? or it is just me?

All, for the moment there isn't a different user name for forum

[Georgiaa]

help......

[Georgiaa]

help........

[Wariel]

Unfortunately we can not discuss about account bans.
This will have to be taken to Customer Support.

As for the missing items.
This will have to be forwarded to VALOFE.
This thread already contains the necessary information needed.
So I'll see what VALOFE has to say.

[Brotkrumen]

so i've logged into my account it says "your account has been banned. It will be accessible after 7 days." alright just because of VALOFE i've lost my permanent stuff. and today i've received 7 days game ban. for no reason. you asked for evidence that i've lost permanents i posted a video. so now get here with clear answers. i'm out of patience seriously.

In both cases I would recommend you to wait for the Customer Support. There is a long waiting time, I know.

[Georgiaa]

help.......