Problems with transfer

[XxOdixX]

Hi im looking for some help here, I have already transferred 2 accounts and successfully got them in the game. But i am trying to transfer this last one and its not working. It says the account has already been transferred but when i try and use the account to log in it tells me to make a character but the character that was on the account previously is a CPT Rank with a name on it, Does anyone have any ideas as to what i can do?

[Alliwerr]

Yeah i have the same issue. I have successfully transfered my main account. However, when i start the launcher and proceeds to log in, it takes me to the 'Create a character' stage. I assume it's an issue for the time being. Because i want to log in again and play. Help would be highly appreciated <3

[GodFragz]

I have the same problems with my 2 accounts lol

[dimoselem]

Same problem here. Ingame name nySsa. Account transfered but no game data.

[futurex666]

I've the same problem, i can't send a ticket i lost my main account, if some one know how to fix it please tell me, thanks.

[Alliwerr]

Have you tried to recover password or email etc?

Edit: You can send a ticket but they have alot to fix right now. I suggest you to wait until they respond and/or when tickets can be sent.

[unreal44]

we got robed of what we had u know that

[Alliwerr]

Actually, I do not believe that. Yes, i might seem like it at first. But i think Valofe has all the data and can recover it if we give some sort of details about the "lost" account. We did not get robbed, it´s just a startup bug and im sure it will be fixed soon. The reason i belive in it is because they released a maintenance regarding the create a character bug yesterday the 24th. They are working on it.

[unreal44]

I know u have lots pissed at pv messge whould be nice to know u here to help r not

[Alliwerr]

And yes, Im here to help and im trying to respond to as much questions as i can regarding bugs and what not.

[unreal44]

who r the gms or what ever u r now who in charge

[Alliwerr]

Im just a regular CA player trying to help others. Im not a mod or Valofe staff for that matter.

[unreal44]

then why u talking for then I'm asking who in charge now nexon gone

[unreal44]

my pw is right I whould not be here if it wont

[Alliwerr]

What do you mean? Are you having trouble logging in?

[unreal44]

all my prems r go every thing I had

[Alliwerr]

No they are not gone. Im 99% sure. As long as you keep your Valofe account and do NOT create a new character with your transfered Valofe account. Otherwise it´ll be hard for Valofe to get it back.

[unreal44]

my name was unreal44 on game then I change my game name to 2wild4u an I was in a clan and my clan know who I am

[Alliwerr]

No i´m not. You need to explain the problem better. Your account is not gone.

[unreal44]

explain ok my acc is unreal44 and evry thing I had prem is gone my in name game as 2wild4u I was in in s clsn whsat u what to know now go ask the old gms from ca like cc fsng

[Alliwerr]

How is it gone?

[liquidsin74]

I was contacted by a GM Valerie from Valofe Discord support section. I told them about this issue that many of us are still having. They are under the impression that everything is OK after the maintenance. They don't read these forums and don't bother for discord unless you contact them directly there. He is telling me to "Try again because the maintenance was done to fix this". I told the GM to please check the forums and discord support, where everyone is still asking for help about this issue. The GM said she will make an announcement about it on Valofe Discord channel. So stay alert in Discord to give them feed back about this issue.

[Wariel]

Note: Valerie is vCryonize for those who don't know.

[Alliwerr]

Oh right. Yeah, an announcement would be nice. I can wait for a long time if necessary but i also want some kind of update on the situation. When staff or anyone working for Valofe in some kind of way CAN send out info.

[Malinalli]

Guys, spread the word, paste the link everywhere; https://combatarms-r.valofe.eu/support/customer_support Just in case. I guess is better to go there...

[Wariel]

For anyone having to create a new character after a successful transfer.
Do not create a new character.

And Please fill out this data form here: https://goo.gl/forms/LzumHEFw8FW3iCY33

Check out the sitckied thread in General Discussions:
Update: Issues Regarding Character Creation & [Error Code; 386] & E-Mail Verification: