My nexon account was not restored

[iOzzy]

How do I recover my account if I already have a created character? MG range created in 2013 Nick: iOzzy-
I'm very sad I do not want to lose my account

[Wariel]

This gets a bit complicated because there is no official statement on what to do if you have accidentally created a new character before your character migration data was fully transferred.

You can do a few things.
Wait for an official announcement on what to do if a situation like this happens.
Get on the VALOFE CA Discord channel and DM vCryonize about your situation.
Contact Customer Support regarding Character Migration and give as much detail as you can, and be specific. (This may take a while)

[squizxyhyojin]

This gets a bit complicated because there is no official statement on what to do if you have accidentally created a new character before your character migration data was fully transferred.

You can do a few things.
Wait for an official announcement on what to do if a situation like this happens.
Get on the VALOFE CA Discord channel and DM vCryonize about your situation.
Contact Customer Support regarding Character Migration and give as much detail as you can, and be specific. (This may take a while)

Any link to that discord?

[Wariel]

Of course, here: https://discord.gg/yvKp8mv
VALOFE staff aren't always on 24/7
and I don't know when they are usually on.

But I do hope you can resolve your issue.


Note: The VALOFE CA Discord is linked on the main Combat Arms website, scroll to the very bottom and click on the discord icon to enter the channel.

[thiccpenguin]

As far as I know, they are still looking into this. In any case, please do not create a new character. There will be more news and a solution for this later today. Please be patient!

[scr4bie13]

https://combatarms-r.valofe.eu/news/archives/27

You should look to this topic


https://www.youtube.com/watch?v=VDS9hUCpf30

And this video can helps you

[iOzzy]

Problem solved I was able to recover my account, the last maintenance solved the problem thanks to everyone for their answers

[squizxyhyojin]

Problem solved I was able to recover my account, the last maintenance solved the problem thanks to everyone for their answers

Happy your account got restored, unfortunately there are still people out there with accounts stuck in limbo despite it saying their accounts were successfully transferred. Hope Valofe finishes fixing the issue.