Bad Migration

[vjrc1]

I lost my account with the migration I been playing the game from 2007 and now is ask me to create a new character. When I run the migration a month ago the VALOFE server ask me to create a new user name because my preview user was taken and maybe the error is there can you guys help me with this error.

[vjrc1]

vjrc1 is the new account that VALOFE ask me to create my original was vrojas