I can not log into my account.

[caxineiro]

I would get to know why I can not access my account I did everything as it should and I can not, says I have to create a new character but I spent some money because I like to play, I wanted my vid to see my cik and I got my news.I would like to be contacted by someone responsible and to resolve my immigration case of my account

[Wariel]

Hey there caxinerio

It is important that you do not create a new character and to log off of Combat Arms Please.
And Please fill out this data form here: https://goo.gl/forms/LzumHEFw8FW3iCY33
VALOFE is aware of this issue and are gathering player information about this.
To help resolve the issue and to help recover your account that you migrated.

[removed]
Check the sticky thread in General Discussion

Please check it if you have any other issues asides from the character creation issue.