Please help my :(

[eslamt159]

My account has already been blocked At the start of the launch Reloaded But I do not know why When I try to transfer the account I show this window in photo
Please I have paid a lot of money in this email iGN : Garquez
Rank : CIC4
All this because Nexon Many players have been banned for no reason
I've been chatting with Nexon and I'm not able to access emails
And I wrote Customer support But no one responds to me

[AveBeli]

If you have banned account on Nexon side and you can't access email to get in to that account, you should solve that with Nexon Customer Support. By my knowledge, banned CA accounts can't be transfered from Nexon to Valofe.