Cant login with my old account ( migration ok)

[sanpasquale]

hi, I've migrated my nexon account but as soon as I'm at the game it asks me to create a new account. You can help me I do not want to lose my account thanks. I also made the ticket through the google account and I have not received a reply.

[sanpasquale]

I also made the ticket through the google account and I have not received a reply.

[Wariel]

Hey there sanpasquale

Can you please fill out this form here: https://goo.gl/forms/4AaOes0h1Uc1uFds1

You can also check the sticky thread in General Discussion for more information.

[sanpasquale]

hi, I still can not get into my old account I have filled out all the possible forms but I have not received your answer. I migrated on November 29th 2017 and is still blocked. one of your moderators told me to fill out the form and I did it. You solve the problem thanks

[Brotkrumen]

and such thread is going to help you.
Got it.

[Wariel]

hi, I still can not get into my old account I have filled out all the possible forms but I have not received your answer. I migrated on November 29th 2017 and is still blocked. one of your moderators told me to fill out the form and I did it. You solve the problem thanks

Unfortunately creating another thread about the same issue won't do much.
Do know that you are not the only one having the same issue.

You have already filled out the form, and I thank you for doing so.
All I ask now is for your patience, until this issue is resolved.

[sanpasquale]

Hi, it's been two weeks and I have not received any news about my account yet. Announcements? please is my only account I have a lot of stuff on it

[sanpasquale]

please help me it's been two weeks since my account has remained like this

[Wariel]

If you have not already check out on a fix you can view it here: https://combatarms-r.valofe.eu/news/archives/46
Though we are still receiving reports from users with the issue still.
If the above solution does not work, then please wait for new updates from VALOFE / Moderators.
Our apologies for any inconvenience this may have caused you.

[Wariel]

Hello again.

Are you still having the character creation issue while having your transfer status page says that you've successfully transferred?
Please reply back to me or the other Moderators with your VALOFE ID.
Thank you!