VALOFE please solve the issue related to my main account.

[Georgiaa]

give me a clear answer already. Why the f*** it takes so long?

[Brotkrumen]

We notified you that you have to go throw the Customer Support process. We aren't able to help you further. And yes, we know there is a big run onto the Customer Support because there are many problems at the same time. I request nicely some patience. Sorry